FAQ
Frequently Asked Questions (FAQ)
1. What payment methods do you accept?
We accept various payment methods including credit cards (Visa, MasterCard, American Express), debit cards, PayPal, and other secure online payment options. You can choose your preferred method at checkout.
2. How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days. Shipping times depend on your location and the shipping method selected:
- Domestic orders: 3-7 business days
- International orders: 10-30 business days
You will receive a tracking number once your order has shipped so you can monitor its progress.
3. Can I change or cancel my order after placing it?
Once your order is placed, we begin processing it right away to ensure quick shipping. However, if you need to make any changes or cancellations, please contact us as soon as possible, and we’ll do our best to accommodate your request. We cannot guarantee changes or cancellations once the order has been shipped.
4. Do you offer returns or exchanges?
Yes, we offer a 14-day return policy. Items must be unused, undamaged, and in their original packaging to be eligible for a return or exchange. Personalized items cannot be returned unless there is an error on our part. Please contact us to initiate the return or exchange process.
5. How do I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this number to track your package on the carrier’s website.
6. Do you offer international shipping?
Yes, we do offer international shipping! Delivery times and costs will vary based on your location. Shipping fees are calculated at checkout based on the destination and weight of your order.
7. What should I do if I receive a damaged or incorrect item?
We’re sorry for any inconvenience caused. If you receive a damaged or incorrect item, please contact us within 2 days of receiving your order. We will assist you with a replacement or refund.
8. How do I contact customer support?
You can reach our customer support team via email at tcholodesign1@gmail.com or through the "Contact Us" page on our website. We are happy to assist you with any questions or concerns you may have.
9. Do you offer gift cards?
At this time, we do not offer gift cards. Stay tuned for future updates!
10. Are your products covered by a warranty?
Our products are designed with quality in mind. If you experience any issues with your purchase, please contact us within the applicable return window, and we’ll help you resolve the issue. Specific warranties may apply to certain items, and we’ll provide more details upon request.
If you have any other questions or need assistance, feel free to reach out to our customer support team. We’re here to help!