Return

Eligibility for Returns

You may request a return within 14 days of delivery.

Items must be:

Unworn and unwashed

In original condition and packaging

Free of stains, scents, or signs of wear

Note: Custom or personalized items are non-returnable unless defective or damaged.

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Exchanges

Need a different size or color? Let us know within 14 days and we’ll gladly exchange your item, subject to availability.

Buyer is responsible for return shipping unless the item was damaged or incorrect.

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Non-Returnable Items

Custom orders

Sale or clearance items

Gift cards

Items returned after the 14-day window

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Exchanges

Need a different size or color? Let us know within 14 days and we’ll gladly exchange your item, subject to availability.

Buyer is responsible for return shipping unless the item was damaged or incorrect.

Non-Returnable Items

Custom orders

Sale items

 Items returned after the 14-day window

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Damaged or Wrong Item?

We sincerely apologize for any inconvenience. If your item arrived damaged, defective, or incorrect:

Email us at [Tcholodesign1@gmail.com] within 2 days of delivery.

Include your order number and a clear photo of the item.

We’ll resolve the issue quickly with a replacement or refund.

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How to Start a Return

Email: [Tcholodesign1@gmail.com]

Include:

Order number

Reason for return

Photo (if needed)

We’ll respond with return instructions.